How long is the warranty and what does it cover?
By Kenneth Lee
Last Update 5 muaj më parë
We offer a standard 12 months international warranty for all our products. You may wish to extend your warranty to 24 months by contacting our customer service. The warranty covers defective watches from the date of shipment. Should the watch stop working on its own, we will make you a new one. The warranty does not cover damage resulting from accidents or misuse. Simply contact us at [email protected] and we will walk you through the process.
We are not responsible for any accidental damage to the watch. An investigation will be made by our watchmaker before repairing. We will refund the warranty related shipping fees to you after we have clarified that the problem with your watch falls under warranty. Please also note that all return/warranty packages remain the responsibility of the customer until received by us. We therefore advise you to take the necessary precautions to ship your watch safely by using registered traceable services and appropriate packaging for all watch shipments.