Help Center
Submit Ticket Go to UNDONE.com
Submit Ticket Go to UNDONE.com

Hi, how can we help you?

Type your question or enter specific keywords below. Alternatively, scroll down to view our FAQ.

  • Recent Searches
About Our Watches
Find information on UNDONE customization, watch mechanism, watch care and servicing.
11 articles Ken
Last Update 2 months ago
Configure the Watches
Find information on configuring the watch and set time
3 articles Ken
Last Update 4 months ago
Your Account & Log-in
Find information on account registration.
2 articles Ken
Last Update 8 months ago
Placing Your Order
Find information on selecting your watch, adding to card, inserting coupon codes, and modifying a placed order.
10 articles Ken
Last Update 8 months ago
Check Out & Payments
Find information on order confirmation and payment methods.
10 articles Ken
Last Update 8 months ago
Delivery & Shipping
Find information on shipping, tracking, order status and shipping duration.
11 articles Ken
Last Update 2 months ago
Import Taxes & Duties
Find information on possible taxes and duties required by your local custom office.
1 article Ken
Last Update a year ago
Warranty & Return
Find information on the warranty coverage, return, refund and exchange policies, as well as return procedures.
5 articles Ken
Last Update 2 months ago
Business & Partnerships
Find information on bulk purchases and partnership with UNDONE.
1 article Ken
Last Update a year ago