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Placing Your Order
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Placing Your Order

Last Update hace 4 años
Find information on selecting your watch, adding to card, inserting coupon codes, and modifying a placed order.
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Modify Your Order
Your Placed Order Status
Promotions & Offers
Bulk Or Corporate Orders
Why do you need my email address?
Last Update hace 4 años
Can I buy an UNDONE watch as a gift?
Last Update hace 5 años
I have received an UNDONE gift card. How do I use it?
Last Update hace 5 años
I want to place a bulk order.
Last Update hace 5 años
I would like to place a custom piece without using the presets on your website. Is it possible?
Last Update hace 5 años
Why is my payment not authorized?
Last Update hace 5 años
How can I customize a watch?
Last Update hace 5 años
How can I pay for my order?
Last Update hace 5 años
Why haven’t I received an order confirmation?
Last Update hace 5 años
When will you ship my order?
Last Update hace 5 años

Other Categories

About Our Watches
Find information on UNDONE customization, watch mechanism, watch care and servicing.
11 articles and other
Last Update hace 4 años
Configure the Watches
Find information on configuring the watch and set time
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Your Account & Log-in
Find information on account registration.
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Check Out & Payments
Find information on order confirmation and payment methods.
10 articles and other
Last Update hace 4 años
Delivery & Shipping
Find information on shipping, tracking, order status and shipping duration.
11 articles and other
Last Update hace 4 años
Import Taxes & Duties
Find information on possible taxes and duties required by your local custom office.
1 article and other
Last Update hace 5 años
Warranty & Return
Find information on the warranty coverage, return, refund and exchange policies, as well as return procedures.
5 articles and other
Last Update hace 4 años
Business & Partnerships
Find information on bulk purchases and partnership with UNDONE.
1 article and other
Last Update hace 5 años